Toolkit
The Toolkit is a collection of useful resources for trainers which can be used to enhance the training experience or further adjust the training programme to suit the needs of the trainees.
Training Calendar
Trainer activities
Training assessment
External resources
The following resources are provided by external organisations and are not covered by the INVENT Toolkit.
- https://www.linkedin.com/advice/3/how-can-you-make-your-social-media-profile
- https://blog.pcnametag.com/employee-networking-ideas-activities
- https://www.linkedin.com/pulse/how-use-social-media-professional-networking-brooke-b-sellas/
- https://www.indeed.com/career-advice/career-development/networking-strategies
- https://www.linkedin.com/pulse/content-king-crafting-compelling-narratives-personal-branding-roy-jqbhe/
- Stopczyńska, K., 2021, „Influencer Marketing w dobie nowych mediów”. Wydawnictwo Uniwersytetu Łódzkiego. https://www.ceeol.com/search/book-detail?id=1002297
- Harvard Business Review – Personal Branding Guide
- Comprehensive strategies for building professional reputation and thought leadership. https://hbr.org/topic/personal-branding
- LinkedIn Learning – Personal Branding Courses
- Professional development courses covering digital presence and networking strategies. https://www.linkedin.com/learning/topics/personal-branding
- Forbes – Personal Branding Articles
- Industry insights and expert advice on building and managing personal brands. https://www.forbes.com/sites/williamarruda/
- Entrepreneur – Personal Branding Strategies
- Practical advice for entrepreneurs and professionals building their personal brands. https://www.entrepreneur.com/topic/personal-branding
- Social Media Examiner – Platform-Specific Strategies
- Detailed guides for optimizing personal brands across different social media platforms. https://www.socialmediaexaminer.com
- Gary Vaynerchuk – "Crushing It!" Book and Resources
- Comprehensive guide to building personal brands and businesses through social media. https://www.garyvaynerchuk.com
- Personal Branding Blog by William Arruda
- Expert insights and strategies from a leading personal branding consultant. https://www.williamarruda.com
- Hootsuite Academy – Social Media Certification
- Professional certification programs for social media marketing and personal branding. https://education.hootsuite.com
- Buffer Blog – Content Strategy and Social Media
- Research-backed strategies for content creation and audience engagement. https://buffer.com/library
- Canva Design School – Visual Branding
- Free resources for creating professional visual content for personal branding. https://www.canva.com/learn/
- TED Talks – Personal Branding and Communication
- Inspiring presentations on building influence and communicating effectively. https://www.ted.com/topics/communication
- Coursera – Personal Branding Specializations
- University-level courses on personal branding, digital marketing, and professional communication.
- https://www.coursera.org/browse/business/marketing
- Content Marketing Institute – Thought Leadership
- Resources for developing content strategies and establishing industry expertise. https://contentmarketinginstitute.com
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Indeed – Hotel Housekeeper Job Description
Comprehensive duties and skills required for hotel housekeeping staff.
https://www.indeed.com/hire/job-description/hotel-housekeeper -
Canadian Centre for Occupational Health and Safety – Hotel Housekeeping
Covers cleaning procedures, ergonomics, and safety tips for hotel housekeeping.
https://www.ccohs.ca/oshanswers/occup_workplace/hotel_housekeeping.html -
Safe At Work California – Hospitality Ergonomics
Provides guidance on ergonomic practices for hotel cleaners to avoid injury.
https://www.safeatworkca.com/safety-articles/hospitality-ergonomics/ -
OSU Spine Research Institute – Ergonomics Training for Housekeepers
PDF guide focusing on safe cleaning practices, lifting, and posture.
https://spine.osu.edu/media/document/2020-07-01/housekeeper_manager_ergonomics_training_handout_english.pdf -
Work-Fit – Preventing Injury in Hotel Housekeeping
Practical blog article on injury prevention and body mechanics for hotel staff.
https://www.work-fit.com/blog/injury-free-hotel-housekeeping - City & Guilds. (2017).
Level 1 Certificate in Reception Services (8067-01).
A UK-based vocational qualification covering guest communication, reception duties, and workplace behavior. Widely used across Europe for entry-level hospitality training.
https://www.cityandguilds.com/qualifications-and-apprenticeships/hospitality-and-catering/hospitality-and-catering/8067-reception-services - Academy Europe. (n.d.).
Front Office Management – Certificate Course.
An online free-access European course providing beginner training in front office tasks, check-in/check-out processes, and customer care.
https://academyeurope.org/courses/certificate-courses/front-office-management - ResearchGate. (2014).
Benchmarking Best Practice in Hotel Front Office.
This academic paper explores European hotel front office practices and how service quality is benchmarked across different hospitality contexts.
https://www.researchgate.net/publication/238195702_Benchmarking_Best_Practice_in_Hotel_Front_Office - Pearson BTEC. (2011).
BTEC Level 1/Entry 3 Introduction to the Hospitality Industry (QCF).
Includes entry-level modules on working in hospitality, understanding roles such as receptionist, and customer service essentials.
https://qualifications.pearson.com/content/dam/pdf/BTEC-Entry-Level-and-Level-1/Introduction-to-the-Hospitality-Industry/2010/Specification/9781446935101_BTEC_Ent3Lvl1_Hospitality_Issue_6.pdf - Vizito.eu. (2023).
12 Skills That Every Receptionist Needs in 2025.
A future-oriented article listing communication, digital tools, and multitasking among key skills for European front desk staff.
https://vizito.eu/blog/the-top-10-skills-that-every-receptionist-needs -
U.S. Food and Drug Administration – Food Code (Chapter 2 & 3: Personal Hygiene and Food Handling)
An essential reference for food service workers on hygiene, allergen control, and food safety practices. Offers guidance on safe handling, contamination prevention, and team responsibilities in food establishments.
https://www.fda.gov/food/fda-food-code -
ServSafe – Restaurant Safety and Customer Service Training
A widely recognized platform offering safety certification, food handler training, and customer service standards. Includes tools on how to respond to guest concerns, manage allergens, and maintain a clean service environment.
https://www.servsafe.com -
National Restaurant Association – Server Responsibilities Guide
Practical articles and downloadable guides on the core duties of servers and support staff. Topics include teamwork, communication, guest service etiquette, and managing pressure in food service roles.
https://restaurant.org/education -
WorkSafeBC – Safe Work Practices in Hospitality
This resource includes illustrated checklists and guidance on injury prevention, lifting techniques, floor safety, and safe use of tools in restaurants and hospitality settings.
https://www.worksafebc.com