SHORT DESCRIPTION

This module introduces learners to the essential role of the hotel chambermaid or room attendant, one of the most in-demand positions in the hospitality sector. It explores key responsibilities such as room cleaning, guest interaction, time management, and safety procedures. Through realistic scenarios, workplace language, and visual guides, learners build the professional and soft skills needed to succeed. Emphasis is placed on work ethics, physical readiness, and service excellence.

Also introduces learners to the diverse roles within the food service industry, focusing on waiters/waitresses, food servers, and server assistants. Whether in a café, fine dining restaurant, or casual diner, food service professionals are essential to the dining experience. Through realistic examples and practical scenarios, learners explore the responsibilities, skills, and customer service expectations in front-of-house roles. Emphasis is placed on communication, hygiene, professionalism, and teamwork—core competencies for those pursuing a career in hospitality.

Finally, introduces learners to the essential skills and behaviors required at the front desk or reception area of a hospitality business. Designed for beginners, it focuses on how to welcome guests with professionalism, communicate in simple and polite English, and support basic check-in procedures. The front desk is often the guest’s first impression—this module equips learners with the tools to make it a positive one. Through real-world examples, dialogues, and daily tasks, participants will build confidence in supporting guest services, handling simple questions, and working in coordination with other staff.