EXTERNAL RESOURCES

1. Indeed – Hotel Housekeeper Job Description
   Comprehensive duties and skills required for hotel housekeeping staff.
   https://www.indeed.com/hire/job-description/hotel-housekeeper
2. Canadian Centre for Occupational Health and Safety – Hotel Housekeeping
   Covers cleaning procedures, ergonomics, and safety tips for hotel housekeeping.
   https://www.ccohs.ca/oshanswers/occup_workplace/hotel_housekeeping.html
3. Safe At Work California – Hospitality Ergonomics
   Provides guidance on ergonomic practices for hotel cleaners to avoid injury.
   https://www.safeatworkca.com/safety-articles/hospitality-ergonomics/
4. OSU Spine Research Institute – Ergonomics Training for Housekeepers
   PDF guide focusing on safe cleaning practices, lifting, and posture.
   https://spine.osu.edu/media/document/2020-07-01/housekeeper_manager_ergonomics_training_handout_english.pdf
5. Work-Fit – Preventing Injury in Hotel Housekeeping
   Practical blog article on injury prevention and body mechanics for hotel staff.
   https://www.work-fit.com/blog/injury-free-hotel-housekeeping
6. City & Guilds. (2017). Level 1 Certificate in Reception Services (8067-01).
   A UK-based vocational qualification covering guest communication, reception duties, and workplace behavior. Widely used across Europe for entry-level hospitality training.
   https://www.cityandguilds.com/qualifications-and-apprenticeships/hospitality-and-catering/hospitality-and-catering/8067-reception-services
7. Academy Europe. (n.d.). Front Office Management – Certificate Course.
   An online free-access European course providing beginner training in front office tasks, check-in/check-out processes, and customer care.
   https://academyeurope.org/courses/certificate-courses/front-office-management
8. ResearchGate. (2014). Benchmarking Best Practice in Hotel Front Office.
   This academic paper explores European hotel front office practices and how service quality is benchmarked across different hospitality contexts.
   https://www.researchgate.net/publication/238195702_Benchmarking_Best_Practice_in_Hotel_Front_Office
9. Pearson BTEC. (2011). BTEC Level 1/Entry 3 Introduction to the Hospitality Industry (QCF).
   Includes entry-level modules on working in hospitality, understanding roles such as receptionist, and customer service essentials.
   https://qualifications.pearson.com/content/dam/pdf/BTEC-Entry-Level-and-Level-1/Introduction-to-the-Hospitality-Industry/2010/Specification/9781446935101_BTEC_Ent3Lvl1_Hospitality_Issue_6.pdf
10. Vizito.eu. (2023). 12 Skills That Every Receptionist Needs in 2025.
    A future-oriented article listing communication, digital tools, and multitasking among key skills for European front desk staff.
    https://vizito.eu/blog/the-top-10-skills-that-every-receptionist-needs
11. U.S. Food and Drug Administration – Food Code (Chapter 2 & 3: Personal Hygiene and Food Handling)
    An essential reference for food service workers on hygiene, allergen control, and food safety practices. Offers guidance on safe handling, contamination prevention, and team responsibilities in food establishments.
    https://www.fda.gov/food/fda-food-code
12. ServSafe – Restaurant Safety and Customer Service Training
    A widely recognized platform offering safety certification, food handler training, and customer service standards. Includes tools on how to respond to guest concerns, manage allergens, and maintain a clean service environment.
    https://www.servsafe.com
13. National Restaurant Association – Server Responsibilities Guide
    Practical articles and downloadable guides on the core duties of servers and support staff. Topics include teamwork, communication, guest service etiquette, and managing pressure in food service roles.
    https://restaurant.org/education
14. WorkSafeBC – Safe Work Practices in Hospitality
    This resource includes illustrated checklists and guidance on injury prevention, lifting techniques, floor safety, and safe use of tools in restaurants and hospitality settings.
    https://www.worksafebc.com